Phone: (520) 547-0611
Fax: (520) 547-0616
7105 N. La Cholla Blvd.
Tucson, AZ 85741

Patient Information

Questions about your upcoming visit with Tucson Family Medicine? Click on a question to find the answer.

How will my time with the doctor be spent?

On average, we see about four patients per hour per provider, but that is highly variable. If you are very ill we might spend an hour with you whereas if it is a simple follow up appointment it might be as little as 5 minutes. Consequently, it is not unusual for us to run late seeing patients depending upon the complexity of each patient’s illness. If we are running late, we’ve asked our staff to notify those waiting in the reception area.

When you have an appointment with us, please be aware that an average visit takes about 15 minutes. This includes our time reviewing your chart before we see you as well as updating and documenting the chart after you’ve left. As such, we try to get as much done for your health in that time as possible.

What are your office hours?

Our hours are as follows:

Office Hours

Monday 8:00 am – 5:00 pm
Tuesday – Thursday 8:00 am – 8:00 pm
Friday 8:00 am – 5:00 pm

Phone Hours

Monday – Friday 7:30 am – 5:00 pm

Lab Hours

Monday – Friday 7:00 am – 4:00 pm

*If you are required to fast for your blood work, please do so for 12 hours prior to your appointment, drink plenty of water and take your medicine.

Who will I speak to if I call the office?

Tucson Family Medicine staff answers all incoming phone calls in person! Messages for providers are typically screened by their medical assistants as the providers are involved with seeing patients.

Can I speak with the doctor over the phone?

We consider our main job to be taking care of you. The best medical care is provided in the office when we can see you face to face. As such, we value that time with you. Consequently, if you call the office and want to speak with the doctors, we will usually be busy seeing patients.

If you have a fairly straight forward question, please ask our staff and they will get it to us and they will call you back. However, if we find it to be too complex or timely, or if we haven’t seen you in recent months, we will ask you to schedule an appointment to be seen.

Can I contact you via email?

For a variety of medical-legal reasons we do not communicate with our patients via traditional e-mail at this time.

We do, however, encourage all of our patients to sign up for “Follow My Health”, our patient’s portal to their medical records! “Follow My Health” allows patients to request, reschedule or cancel an appointment, update their insurance or demographic information, request a prescription refill, update their pharmacy information, request a referral or send a general message.

If you have not already signed up please ask any staff member and we will get you started.

How fast can I get in for an appointment?

We strive to get patients an appointment in our office within 24 hours of their request.

What is your No-Show/Cancellation policy?

If you need to cancel or reschedule an appointment, please do so as soon as possible. We do call you and remind you of your appointment the day before it occurs.

If you schedule an appointment and fail to keep it, a $25.00 “no show fee” will be charged and payable before the next appointment.

Are you open after hours and on weekends?

There will always be a medical professional available for emergencies. If you have an urgent, non life-threatening, situation that cannot wait, just call the office and you will be connected to the answering service. Please reserve these calls for matters of a truly urgent nature that cannot wait until routine business hours.

If you or someone near you is experiencing a life-threatening situation, call 911 immediately.

What do I need to know about lab and imaging results?

When testing is ordered for you, and has been completed, we will send you a letter with the results. If it is a critical result, you will receive a phone call. We must have written permission from you to release results on your answering machine or with someone other than yourself.

If you haven’t heard from us with in 10-14 days please contact our office, (as the results may have gotten lost in the mail) as it is our goal to get this information to you as quickly as possible. However, there may be times when circumstances beyond our control arise which may cause delay.

How do you handle billing?

All co-pays are due at time of visit. Patients without insurance are responsible for the bill at the time of check out. If you are unable to pay at the time of your appointment please call in advance and reschedule. If you have questions regarding your bill, or insurance, please contact our main business office at 795-4783.

What do I need to know about insurance?

We accept most insurance plans. We do not accept AHCCCS. Upon making an appointment please verify with the office staff that we are a participating provider with your insurance carrier.

I have multiple health issues. Is there anything I need to know?

If you have multiple health issues that you want to discuss with us please bring up the most important issue first! Depending on the complexity of the issues(s), we may need to schedule a follow up visit to completely evaluate all of the issues that are of concern to you. It is typically unrealistic to complete a list of much
more than 3 items in any one visit.

I need a new prescription or a refill. What do I need to know?

If you require a refill, please call your local pharmacy. They will contact us and refills should be ready with in 24-48 hours. If you have not been seen in the recent months you may be required to make an appointment.

If you are requesting a new prescription, you are required to make an appointment.

What should I know about controlled substances?

If you need these types of medications we can prescribe them when medically appropriate. However, please be aware that phoning controlled substances in (over the phone) is not considered good medicine. If you need narcotics, sleeping pills, or “nerve medications” on an ongoing basis you will likely need to complete a written contract for them and then come in to see us on a routine basis for refills.